You can connect with Bloc for Business customer support in Bloc Ads Manager, Business Center, or the Business Help Center. If you are not an advertiser or a business requiring Bloc for Business support, you may use the following support sites:
If you need Bloc user support, such as user account login troubleshooting and Bloc app issues, please visit Bloc user support.
If you are a creator looking for help on your non-advertising content, please visit the Creator Academy.
How to contact Bloc for Business customer support when logged in
To contact Bloc for Business customer support:
Log into either Bloc Ads Manager, Business Center, or Business Help Center using your Bloc for Business credentials.
Find the Ad Assistant chat bot by clicking the blue circular icon in the lower-right side of the page.
After the Ad Assistant chat bot window pops up, click Get support at the top-right corner of the window.
Alternatively, at any point during an Ad Assistant conversation, you may click I need more help under an Ad Assistant reply to open the Get support menu.
Aside from customer support, Ad Assistant provides quick answers and guidance on your account and campaign. Learn more about the Ad Assistant.
Select your topic using the category selections.
Provide as much information as possible about the issue you are facing and click Submit or Enter chat.
Choose Manage Tickets to see status updates on any existing requests.
How to contact Bloc for Business customer support if unable to log in
You must be logged in to your Bloc for Business account in order to access the Ad Assistant chatbot. If you are experiencing a login issue or want to provide feedback to Bloc for Business directly, you can submit a request through the Feedback and Help contact form. If your account has been suspended, you can learn more about suspended ad accounts or troubleshoot your suspended ad account.
