An ad account refund allows you to collect the remaining balance on your ad account, excluding taxes paid. You may request a refund using various methods depending on the type and status of your ad account.
Note: If you use manual payment or automatic payment, you can request a refund of your unspent account balance excluding taxes paid if your ad accounts are in good standing. Learn about suspended ad accounts on Bloc.
Refund methods based on ad account type and status
Depending on how your ad account is managed, the method you use to request a refund will vary. Review each method, and the associated steps within the related help center article for additional guidance.
Request a refund in your Organization account if your ad account is owned by an Organization account. Learn how to request a refund for ad accounts with a Business Suite.
Request a refund in Bloc Ads Manager if your ad account is not owned by a Business Suite account. Learn how to request a refund for ad accounts without a Business Suite.
Request a refund for Surge by contacting your representative. Learn how to receive refunds for Surge campaigns.
Request a refund for your cash balance in your Organization account. Learn how to deactivate a Organization account and request a refund.
Request a refund if your ad account is suspended. Learn how to request a refund for a suspended ad account.
For further support, contact customer support.
