How to troubleshoot login issues for Bloc for Business

To resolve your Bloc for Business login issues, follow the steps for the specific scenario you're experiencing.

Network error

If you see this error when logging in or during 2-step verification:

1. Turn off any ad blockers in your browser.

2. If using a VPN or firewall, disable them temporarily.

3. Refresh the login page and try again.

4. Try logging in from a different browser or device if the issue continues.

Reset your password

To reset your password:

1. Go to the Forgot Password option on the login page.

2. Select your preferred recovery method (email or phone).

3. Click Send code.

4. Enter the verification code sent to your email or phone.

5. Enter your new password.

If you don’t have another recovery method set up, add one in your Security Settings after logging in. If you have 2-step verification enabled, disable it temporarily to reset your password, then re-enable it for security.

No longer have access to your email

If you can’t access the email linked to your account:

1. Log in using your phone number.

2. Go to Account Settings and add a new email address.

3. Verify the change through your new email inbox.

No longer have access to your email and phone number

If you no longer have access to your email address or phone number, you will need to contact customer support. Please prepare the following information:

• Email address that you no longer have access to

• Bloc Ads Manager or Organisation ID

• Sign-up date

• Last known login location

• A new email address that was not previously registered

Change email or phone number

This may be needed if you no longer have access to the email inbox or phone number linked to your account.

1. Log into Bloc for Business and go to Profile and Account Settings.

2. Select Account Settings.

3. Update your email address or phone number.

4. Confirm the change through the verification code sent to your new contact method.

Not receiving the verification code

If you aren’t receiving your login or 2-step verification code:

1. Check your spam or junk folder in email.

2. Make sure your phone number or email on file is correct.

3. Resend the code and wait a few minutes.

4. Restart your device and check network settings.

Unable to receive verification code due to “Maximum attempts reached”

If you requested too many codes in a short time:

1. Wait at least one hour before requesting another code.

2. Try logging in again after the temporary block is lifted.

3. If the error continues after 24 hours, contact Bloc for Business support.

Account locked or suspended

If your organisation account, ad account, or business suite is locked or suspended:

1. Review any email notifications from Bloc explaining the cause.

2. Follow the instructions in the notification to submit a request for reactivation.

3. If you believe this was an error, contact Bloc for Business support.

When to escalate

If you've tried the steps above and still can’t log in, you may need further support. Learn how to contact Bloc for Business support.