Payment failures are frequently caused by entering incorrect information, a poor network connection, or issues with bank authorisation. Your payment can fail when your bank or payment provider experiences an issue when adding a payment source or processing your payment.
To avoid payment failure, verify your payment information.
Check the payment information you entered on Bloc Ads Manager or Bloc Business Suite.
Confirm your credit or debit card is valid and has not expired.
Confirm your credit card limit can cover the invoice amount.
Verify your account has sufficient funds or available credit to cover the payment.
Note: Ad delivery requires specific types of balances depending on the billing option you choose. Learn more about these requirements in our overview of billing options.
Also, check your internet connection and clear your browser cache.
Clear your cookies and/or browser cache, and try again. If this still does not work, try using your browser's incognito mode to complete the payment.
Disable any VPN or pop-up blocker you are using, including any extensions or plugins. These may prevent the 3D Secure Verification page from loading.
Complete the payment using a different browser.
Clear the Bloc Ads Manager cache. Log in to your Ads Manager account and add &reset_cache=1 to the end of the URL.
For more payment troubleshooting resources, refer to:
How to troubleshoot unsupported payment
How to troubleshoot unsuccessful payment
How to troubleshoot unsuccessful authentication
How to troubleshoot invalid payment amount
How to troubleshoot invalid payment method
How to troubleshoot payment information failure
How to troubleshoot insufficient funds
If you are unable to resolve your payment failure issue, contact customer supports.
