---
title: "How to troubleshoot unsupported payment"
description: "Last updated October 2026"
url: https://help.business.getonbloc.com/en/articles/308-how-to-troubleshoot-unsupported-payment
collection: "Troubleshooting billing"
updated: 2026-10-24
language: en
---

# How to troubleshoot unsupported payment

Last updated October 2026

If one of your payments failed, you might see this error message:

-   **Your bank has disapproved this payment. Please use a different payment method or consult with your bank.**
    

This means that your bank does not support your payment method.

## **Before you begin**

Payment failures are frequently caused by entering incorrect information, a poor network connection, or issues with bank authorisation. Your payment can fail when your bank or payment provider experiences an issue when adding a payment source or processing your payment.  

**Verify your payment information**

-   Check the payment information you entered on Bloc Ads Manager.
    
-   Confirm your credit or debit card is valid and has not expired.
    
-   Verify your account has sufficient funds or available credit to cover the payment.
    

**Check your internet connection and clear cache.**

-   Clear your cookies and browser cache, and try again. If it's still not working, try using your browser's incognito mode to complete the payment.
    
-   Disable any VPN or pop-up blocker you are using - as these may prevent the 3D Secure Verification page from loading.
    
-   Complete the payment using a different browser.
    
-   Clear the Bloc Ads Manager cache. Log in to your Ads Manager account and add _&reset\_cache=1_ to the end of the URL.
    

## **How to troubleshoot unsupported payment**

-   Contact your bank and ask for more details about the rejection.
    
-   Try other supported payment methods to complete the transaction.
    

If you're still experiencing issues, you can also contact Bloc Business Support for help.