---
title: "How to troubleshoot payment information failure"
description: "Last updated October 2026"
url: https://help.business.getonbloc.com/en/articles/313-how-to-troubleshoot-payment-information-failure
collection: "Troubleshooting billing"
updated: 2026-10-24
language: en
---

# How to troubleshoot payment information failure

Last updated October 2026

If your there's something wrong with your payment information, you might see one of the following error messages:

-   **This payment method has expired. Please use another payment method.**
    
-   **There is an issue with your card status. Please consult with your bank or use another payment method.**
    
-   **Invalid security code. Please double check or try again later.**
    

This means there might be something wrong with your payment information.

## **Before you begin**

Payment failures are frequently caused by entering incorrect information, a poor network connection, or issues with bank authorisation. Your payment can fail when your bank or payment provider experiences an issue when adding a payment source or processing your payment.

**Verify your payment information**

-   Check the payment information you entered on Bloc Ads Manager.
    
-   Confirm your credit or debit card is valid and has not expired.
    
-   Verify your account has sufficient funds or available credit to cover the payment.
    

**Check your internet connection and clear cache.**

-   Clear your cookies and browser cache, and complete the payment using your browser's incognito mode.
    
-   Disable any VPN or pop-up blocker you are using - as these may prevent the 3D Secure Verification page from loading.
    
-   Complete the payment using a different browser.
    
-   Clear the Bloc Ads Manager cache. Log in to your Ads Manager account and add _&reset\_cache=1_ to the end of the URL.
    

## **How to Troubleshoot Payment Information Failure**

-   Verify your bank or payment institution information is correct and try again.
    
-   Contact your bank or payment institution and ask for more details about the rejection.
    

If the issue persists, you can contact Bloc Business Support for help.